Terms & Conditions for Cosmetic Injectables (provided by Misk Beauty)
Please take a few moments to read these Terms and Conditions carefully prior to booking your appointment. If you have any questions, please don’t hesitate to get in touch by emailing email@example.com.
We do not offer treatments if you are pregnant or breastfeeding.
All clients will be asked to complete a signed consent form detailing all the risks involved in the treatment before any treatment can be performed. By signing the consent form, you agree that you have read and understood the risks involved and that the clinic will not be liable for any complications or dissatisfaction you might have from the treatment.
Our doctors will photograph you pre and post treatment for your clinical record. These images are kept private and are for record keeping purposes only, in line with legislation.
We may be required to share your personal and medical information with other experts (such as our insurance or legal team) only where necessary, and you will be informed of this prior to this happening.
All payments must be made in full at the clinic on the day of treatment.
The doctor may wish to share the before and after images through our social media channels. If this happens, you will always be asked for consent prior. A social media release consent form will be given to you in clinic, which will detail the full agreement. You can decline this if you wish to.
In the unlikely event that you are dissatisfied with your treatment, you may be asked to attend a review appointment to discuss this with one of our doctors in person. Further treatments, including corrective treatments are not obligatory and may be charged. Dissatisfaction will not constitute grounds for a refund.
Our staff may communicate with you via phone, email, text or social media (Facebook, Instagram, WhatsApp) for bookings or to provide continuity of care where applicable. If you do not wish to be contacted then please indicate this in writing to firstname.lastname@example.org
Our doctors reserve the right to refuse treatment to any patient for any reason should they believe it is not in their patient’s best interest.
A minimum deposit of $100 is required for all 15 minute appointments and this must be paid via a deposit link online or directly over the phone. Unfortunately, we are unable to hold any appointments without a deposit payment under any circumstance.
It is the client’s duty to inform us of any changes in contact details. Misk Beauty will endeavour to send confirmations for booked appointments via text or email, however this may not always be possible (for example, if the email address is incorrectly recorded).
Deposits are non-refundable but redeemable against the cost of any treatment. If you choose not to have a treatment, the deposit will be redeemable as the cost of your consultation.
If you wish to cancel your appointment you must do this at least 3 business days in advance (excluding weekends and public holidays) and you will receive a refund of your deposit minus the transaction administration cost. If you cancel any later than this or fail to attend your appointment, you will lose your deposit.
If you wish to reschedule 3 business days prior to your appointment, your deposit will be kept on file and carried over to secure your new appointment. If you reschedule any later than the 3 business days’ notice period, you will lose your deposit and a new deposit will be required to make another appointment.
If you are going to be arriving late, please do let us know in advance where possible. If you arrive within 15 minutes of your scheduled appointment, we will treat you in the remaining time allocated. If you are more than 15 minutes late, your appointment will be classed as a no show and you will lose your deposit.
The purpose of the complaints policy is to ensure that any problem, concern or grievance you have about our services or products is properly dealt with. Should you have any complaint which you are unable to resolve on an informal basis, you should raise it in the first instance with our Medical Directors, Dr Husam Ria and Dr Mais Ria. The complaint must be in writing and should be sent via email to email@example.com. Our Medical Directors or any other person authorised by our Medical Directors will investigate and respond to the complaint, in writing, within 28 days from the date on which the complaint is received. Any complaint received during non-business hours will be deemed to be received on the next working day.
Children are welcome into our clinic waiting area; however, we regret that our staff members are unable to supervise children during treatments. Please could we kindly ask that you do not bring your children along to your appointment with us unless they are being supervised by another adult.
Children will not be allowed into treatment rooms for health & safety reasons. We apologise for any inconvenience caused.