Skin Correctives does not share, sell or trade client information. Your privacy is important to us. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you in order to provide you with the best possible service. We will not pass your email address to a third party, and you will only receive email from us regarding events and updates directly related to Skin Correctives. We store your name, address, phone and email address in order to keep you informed of our promotions through the Skin Correctives newsletters and mail-outs. We will never collect sensitive information about you without your explicit consent and we will delete any stored personal information at your request.
Products returned in perfectly new and re-sellable condition will be refunded in full as long as it is returned within 14 days of purchase. Refunds on purchases made with a credit/debit card will only be credited to the same card. Unfortunately we cannot refund goods that have been opened or are in poor condition (i.e. leaking, broken etc). If a product is returned more than 14 days after purchase and has a minimum of 6 months before the expiry date, we will provide you with a credit note for any other products or services (excluding specials and discounted products). We will gladly exchange any faulty products (e.g. faulty pumps). In the event of an allergic reaction, we will assess and isolate the product responsible for the reaction. This product will be exchanged for a more suitable product. A product return form will need to be completed for the supplier of the product.
All packages at Skin Correctives must be paid for upfront or as set out on your official package proposal. Packages cannot be split into part payments. Packages and deposits are non-refundable, non-transferable and non-exchangeable. Certain packages have specific conditions and your clinician will highlight these conditions at time of purchase.
Gift Certificate Policy
Gift certificates are non refundable, not redeemable for cash. All gift certificates have an expiry date of 6 months from the date of purchase unless stated otherwise and in the case of promotional gift certificates. Expired certificate may not be honored and there are no extensions for expired certificates. At the time of booking, please notify Skin Correctives that you are redeeming a gift certificate and claim the certificate number. The gift certificate is to be presented at the time of your appointment. If the certificate is not presented, payment for the treatment will be required. We will gladly exchange the voucher for other services to the same value as the cost of the voucher. Promotional gift certificates can not be exchanged for other services. Cancellation of treatments for gift certificates cancelled within less than 24 hours will automatically deem your gift certificate as cancelled.
Clients who are pregnant, have high blood pressure, heart conditions or other medical complications, are advised to consult their doctors before undertaking any treatments. Please highlight your medical condition to your clinician. Management reserves the right to refuse treatment to any person under the influence of alcohol or any illicit substance. By accepting this policy and conditions, the client confirms that they will comply with pre- and post treatment instructions. Skin Correctives will not be liable for any injuries due to non-compliance with treatment instructions. Please note that each treatment is associated with unique risk factors as informed on consultation prior to treatment. If you have any questions/comments about Skin Correctives policies, please feel free to contact us.
No-shows and last minute cancellations enormously disadvantage our business. They also mean that other clients cannot book those time slots with us. We employ the very best therapists and we invest a great deal in further educating them. When you make a booking, we reserve a therapist just for you. Therefore we hope that you will appreciate our Booking Policy. A $30 deposit is required for bookings up to an hour with a further $30 for each full hour thereafter. When booking for a treatment with a gift voucher, the booking fee will be taken from the voucher.
We understand that sometimes you may need to change your booking. We kindly request 24 hours notice so that we can offer that time slot to another client. Your deposit will be held for your next booking, or refunded. However, if you don't provide us with 24 hours notice or you fail to turn up for your appointment (you may send a friend or family member in your place), your deposit will be forfeited. We cannot accept messages left on public holidays as sufficient notice, as we will not have enough time to try to rebook your time slot. The cancellation policy does apply to gift vouchers as stated in the booking policy above.
As a client at Skin Correctives, you will earn 1 Skin Correctives Dollar (SC$1) for every $20 spent. Your SC$'s can be used to pay for any full priced treatments. Your SC$'s can not be used for product purchases and/or services rendered by our Cosmetic Physicians. You are not able to use SC$'s for part payment of services and can not be used for any special offers or already discounted services. SC$'s are however earned on products purchases and discounted treatments and special offers, but exclude treatments offered by our Cosmetic Physicians. SC$'s can not be redeemed during the month of December, however you will be able to purchase gift vouchers with your SC$'s during the month of December which can be redeemed from the following January. In the event of no shows or cancellation of appointments with less than 24 hours notice, your voucher will be cancelled and/or the balance for that treatment will be deducted from your total SC$'s earned. You can accumulate up to SC$300. Once you have accumulated SC$300, it must be redeemed before accumulating further points.